By completely ignoring answering a question I had about the game is very poor business practice. However, what is happening lately is very unprofessional. Their customer service used to be one of the best in business. It doesn't upset me if they don't give me a boost, it's the lack of advising me they can't offer it at that time. I'm providing my Friend Number ******** so they can look me up and see I am a tier 12 VIP. If I request a boost and they decide not to give me the boost, they don't even let me know. While I am being ignored, other players are getting immediate responses.

I have always commended their customer service prior to this last month.

Also, customer service doesn't respond at all via email, as they advise in their generic email, I would hear within 24 hours from them. I want to know why for the past month customer service is closing out my tickets within a matter of a couple of minutes and I never receive a response. I also receive a generic email stating they will respond in 24 hours. When I send a request to customer service VIP thru the mobile app it creates a ticket. You can also reply with the info through this BBB contact. If you reply through that message or the link below we can quickly work together in order to resolve your issue in a timely manner. This will be the quickest way we can resolve this for you. I have also emailed you directly through our Customer Support email system. In the future, the best way to reach us is through our Contact Us Page linked below. We are always happy to help a customer directly. Once we are done with your account access reinstatement, I will gladly provide you with steps on how to download your purchased games. Would you be so kind as to provide us with the email address that is linked to your account, so we can process the password reset for you? We do understand that you have a new device now and lost access to your account and all purchased games.

Thanks for getting in touch with us and sharing details about your issue. We are happy to assist her with resolving this issue as quickly as possible. We understand that ************************ has contacted the BBB in regard to the issue with her account.

How to delete account at big fish games